Sunday, January 24, 2016

FirstService Residential Dropped the Ball

FirstService Residential dropped the ball on repairing leaking skylights in Princeton Landing. A leak in our roof that we reported on January 7, 2015, was not repaired and is leaking again after yesterday's snowstorm, a little over a year later. Apparently our home was not the only one in the community with a problem like this. In an email to us last February, the FirstService property manager said, "We have about 14 leaks that have to deal with skylights. We are on it." Then in April, FirstService told us, "Our next steps are we are going to meet with a roofing co./engineer to come up with a preventative maint. (sic) plan before next winter to leak proof these homes that are having the issue." After five months of follow-up emails to the management company, a FirstService manager told us by email in May, "I have it to be worked on with the other ice damming homes in the community. This will be an end of July project." No repair was ever made to our home.

4 comments:

Anonymous said...

What a sorry state of affairs! Thanks for letting the rest of us know.

Camden MacDowell said...

Hello, I'm a potential homebuyer looking at Princeton Landing. I love the looks of the community but am concerned given the number of rumors that I've heard about litigation currently active against the HOA (a lot of lenders won't even provide mortgages for Princeton Landing). Also are maintenance issues like those mentioned in this article common? Thank you.

Karen Stray Nolting said...

There is litigation—the HOA sued contractors and an engineering firm over a major project in Parcel 1. Only Parcel 1 is affected. Details are sparse, but the Board has told the community that there's been a partial settlement with some of the defendants. As with many HOAs, maintenance can be slow unless the homeowner stays on top of things and follows up with the property manager. If you contact us by email using the link in the profile, we'd be happy to try and answer any specific questions you may have.

Jacqueline Raftery said...

HELP!!! SNAKES!!!!

On the berm by our deck gartner snakes have taken up residence and drape themselves over the juniper bushes sunning themselves. We have called management which gave us the number for Plainsboro Animal Control. Animal Control will only remove the snakes if our home has only one entrance way(?!) Animal Control is not allowed to give out any names of Pest Control agencies that remove snakes.??!! My husband and I have called six pest control agencies- some are too far away, some don't deal in snake removal. etc... Aside from the non helpful phone number Management has been unresponsive to our requests for help in dealing with this problem.

Has anyone else had this problem and if so is there a name and number you can provide so we can use our deck in a snake free environment...

Thank you
Kerin and Jacquie Raftery