Monday, May 13, 2019

FirstService Residential Drops the Ball

We're having a lot of rain this spring. What may be good for plants and reservoirs is not necessarily good if you're dealing with drainage issues around your home. Despite repeated requests over many months to FirstService Residential, our management company is not offering any solutions to a serious and persistent water problem. When it rains, water collects at the foundation of our home and in the adjacent planting bed. Two foundation plantings, one a large well-established rhododendron, have already been removed due to root rot. Another, the last remaining foundation planting, is showing signs that it will also need to be removed. After many requests, a FirstService Residential property manager came to see it with a manager from our landscape contractor BrightView. Since then we've heard nothing. Water problems around a home should be taken seriously. Maintenance fees for the last few months have included dues, association insurance fees and an assessment, which totaled $960 a month. How much money is enough to expect service from FirstService Residential?